Our practice is a franchise of Success Tax Professionals. Please visit Success Tax Professionals at www.stptax.com

Our Service Guarantee

We believe that service is paramount. We know you want a fast response to any queries you may have, a efficient and friendly service always, and fixed costs – which is why we offer a money back service guarantee.

Success Tax Professionals Rockingham guarantees that if we fail to deliver on any of the points below in any month, we will refund your monthly fee for that month. We like to know where we failed,continuous improvement is one of our core objectives. We will arrange your refund – and deal with the issue in question of course!

  1. When you become a client, your dedicated accountant will be in touch within one business day of your signed contract being received by us.
  2. If you email us before 3pm on a working day, we will respond the same day – if after 3pm, we will respond by the end of the next business day.
  3. Once all necessary information is received by us, a draft tax return or accounts, will be sent to you for approval within 3 weeks.
  4. Lodgements will always be on time, if we have all required information at least 4 weeks prior to the lodgement due date.
  5. We will ensure that if you have an urgent matter, that we attend to the matter or complete the job as soon as possible.
  6. If you leave us a phone message, we will respond within one business day.
  7. We will honour any quote given, providing the job stays within scope.

Testimonials

Great friendly service

Not… Read more “Great friendly service”

Jordan S.

Tax Return

Mark… Read more “Tax Return”

Trish T.

Our Tax Returns

As… Read more “Our Tax Returns”

Gill M.

Very professional

I… Read more “Very professional”

Kim G.

So easy!

Once… Read more “So easy!”

Maz H.

I feel confident I can just hand over EOY to him and relax

1st… Read more “I feel confident I can just hand over EOY to him and relax”

Dianne C.

I’ll be back next year for the professional service

Brendan… Read more “I’ll be back next year for the professional service”

Emma H.

Great service and professionalism

Mark… Read more “Great service and professionalism”

Clinton D.

More than happy with STP

Efficient,… Read more “More than happy with STP”

Gerry A.

Mark’s always available to help us with any problem, be it large or small.

We… Read more “Mark’s always available to help us with any problem, be it large or small.”

Practice Manager, Denture Professionals.

Mark’s advice keeps me on the right tracks. Xero helps keep me on my toes.

Success… Read more “Mark’s advice keeps me on the right tracks. Xero helps keep me on my toes.”

Owner, HotRods Hairdressing.

Mark really understands how my business works and, without his guidance, it wouldn’t be where it is today.

I… Read more “Mark really understands how my business works and, without his guidance, it wouldn’t be where it is today.”

Owner, Sonny’s Barber Shop.

They’re always helpful, informed and ready to help with any request.

I… Read more “They’re always helpful, informed and ready to help with any request.”

Owner, Flatnacker Bobcats.

Success Tax Professionals are responsive – always there when you need them.

Since… Read more “Success Tax Professionals are responsive – always there when you need them.”

McCabe Construction Pty. Ltd..

We’re treated as an individual business with our own unique set of functions, situations and dilemmas.

Success… Read more “We’re treated as an individual business with our own unique set of functions, situations and dilemmas.”

Administration Officer, Electraflow Pty. Ltd..

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