We believe that service is paramount. We know you want a fast response to any queries you may have, a efficient and friendly service always, and fixed costs – which is why we offer a money back service guarantee.
Success Tax Professionals Rockingham guarantees that if we fail to deliver on any of the points below in any month, we will refund your monthly fee for that month. We like to know where we failed,continuous improvement is one of our core objectives. We will arrange your refund – and deal with the issue in question of course!
- When you become a client, your dedicated accountant will be in touch within one business day of your signed contract being received by us.
- If you email us before 3pm on a working day, we will respond the same day – if after 3pm, we will respond by the end of the next business day.
- Once all necessary information is received by us, a draft tax return or accounts, will be sent to you for approval within 3 weeks.
- Lodgements will always be on time, if we have all required information at least 4 weeks prior to the lodgement due date.
- We will ensure that if you have an urgent matter, that we attend to the matter or complete the job as soon as possible.
- If you leave us a phone message, we will respond within one business day.
- We will honour any quote given, providing the job stays within scope.
Great friendly service
Mark… Read more “Tax Return”
Our Tax Returns
Once… Read more “So easy!”
I feel confident I can just hand over EOY to him and relax
I’ll be back next year for the professional service
Great service and professionalism
More than happy with STP
Efficient,… Read more “More than happy with STP”